How it works
From first call to invoice.
Who does what after you call, and when.
An example order
You call on a Tuesday at 10am.
We call back within 10 minutes during office hours (Mon–Fri, 8am–6pm ET). Nights and weekends, call anyway. A real person responds.
Tuesday 10:00am ET · You
Call (470) 206-3352 or send the form
Tell us the grade, count and delivery ZIP. A spec sheet or photo helps.
Tuesday 10:10am ET · Your account manager
Calls you back
Confirms your order details.
Same business day · Your account manager
Emails your written price
One delivered price per pallet, freight included, and your delivery date.
When you're ready · You
Send the setup form and a PO
Send POs to orders@chesapeakepallets.com.
The date on your quote · The truck
Delivered to your dock
The bill of lading comes with the load, plus the heat-treatment certificate if you asked for one.
At delivery · You
Check grade and count
Something wrong? Send photos and the count. We reply within the hour, then replace, credit or re-deliver.
After delivery · Accounting
Bills the load
Invoice and proof of delivery by email or through your AP portal. Pay by ACH on your terms.
Before you call
Have these ready.
- 1The grade, or what the pallets are for
- 2How many pallets per load, and how often
- 3Delivery ZIP and receiving hours
- 4Drop trailer or live unload
- 5How you send POs and pay invoices (email or AP portal)
Paperwork
Who sends what.
- New Customer Setup form
- From you · about 10 minutes
- Our W-9 and ACH letter
- From us · sent with your quote
- Credit application
- From you · if we ask for one
- Insurance certificate (COI)
- From us · same day, on request
- Your vendor forms
- We return them · within 24 hours
Payment terms: Prepay, Net 15, Net 30, Net 45, Net 60.